Frequently Asked Questions
Find answers to common questions about your VIZ Shop experience
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements and fit recommendations to ensure your garment fits perfectly.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Do you restock items that are sold out?
Many of our core pieces are restocked regularly. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted immediately.
Are your materials sustainably sourced?
VIZ Shop is committed to conscious fashion. We prioritize ethical manufacturing and use organic or recycled materials in over 60% of our current collections.
How should I care for my VIZ Shop garments?
Care instructions vary by fabric. Always check the internal care label. Generally, we recommend cold washes and air drying to maintain garment longevity.
Do you offer international shipping?
Yes, VIZ Shop ships to over 50 countries worldwide. Shipping rates and delivery times vary based on your location and will be calculated at checkout.